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Português Predloge elektronske pošte portala za stranke
Predloge e-pošte za stranke na portalu LiveAgent omogočajo samopostrežno izmenjavo informacij. Članek ponuja primere in nasvete za učinkovite e-poštne predloge, kot so pozdravna, potrditvena in povratna sporočila.
Vsakič, ko stranka odda prijavo o uporabi enega od vaših izdelkov ali storitev, mora vaše osebje odgovoriti in izgubiti dragoceni čas, ki bi ga lahko porabili za druga opravila. Vendar pa ni nujno, da je tako. Zakaj?
Vse poizvedbe o izdelkih niso tako zapletene, da bi zahtevale pozornost agenta za pomoč strankam. Obstoječi uporabniki lahko rešijo veliko težav, če ima organizacija vzpostavljen portal za stranke.
Portal za stranke je samopostrežna platforma, ki strankam omogoča izmenjavo informacij, iskanje rešitev za svoje težave kadar koli in samostojno postavljanje poizvedb. Strankam ponuja dostop do spletnega mesta, na katerem lahko odprejo ustvarjanje niti, posodobijo svoje kontaktne podatke, si ogledajo bazo znanja, prenesejo vire, brskajo po zgodovinskih objavah ali delijo znanje z drugimi uporabniki.
Nastavite lahko tudi stran s pogostimi vprašanji podjetja, kjer lahko stranke najdejo odgovore na pogosta vprašanja. To jih ne samo pooblašča za reševanje manjših težav, ampak tudi sprosti vaše osebje za pomoč strankam.
Ko pa zgradite ta portal, ga morate promovirati med svojimi strankami, jih voditi skozi proces ustvarjanja računa portala za stranke in na koncu spodbujati stranke, da postanejo aktivni uporabniki.
Pošiljanje skrbno oblikovane e-pošte je najučinkovitejši način za:
- Obveščanje strank o razpoložljivosti vašega portala za stranke
- Promovirajte portal za stranke
- Pomikajte stranke skozi postopek ustvarjanja računa portala za stranke
Uporaba e-poštnih predlog portala za stranke vam bo pomagala doseči svoje stranke in jih prepričati, da se pridružijo portalu za stranke, ki ste ga zgradili zanje. V tem članku so zbrani primeri različnih vrst sporočil iz vsake faze učinkovite komunikacije s storitvami za stranke, dopolnjeni z zmogljivimi primeri zadeve e-pošte za storitve za stranke.
Kaj je e-poštna predloga?
E-poštna predloga je e-poštno sporočilo v obliki HTML, ki ga lahko uporabite za ustvarjanje lastnega sporočila, tako da predlagano vsebino spremenite s svojo. SendPulse ponuja več kot 130 brezplačnih predlog, ki so pripravljene za uporabo.
Predloga e-pošte vam omogoča ustvarjanje e-poštnih kampanj z zamenjavo slik, besedila, pisav in drugih elementov. Galerija e-poštnih predlog v SendPulse je razdeljena na tematske dele, tako da lahko najdete predlogo, ki vam najbolj ustreza.
Prednosti uporabe e-poštne predloge
To vam prihrani čas in trud
Namesto da bi e-poštno predlogo ustvarili iz nič, lahko preprosto naložite svoje slike, spremenite besedilo in izberete novo ustrezno vsebino za svoje naročnike. Ni vam treba izgubljati časa za načrtovanje in ugotavljanje, kateri format je najboljši.
Ni treba preverjati oblikovanja
Vsakič, ko ustvarite novo e-poštno predlogo iz nič, jo morate preveriti za napake. Vedno obstaja tveganje, da boste izpustili pomembne razdelke ali naredili napake pri oblikovanju. Uporaba predloge zagotavlja, da je vaša e-pošta videti popolnoma enaka kot predogled.
Zadeva e-pošte na portalu za stranke
E-pošta za preverjanje
- Potrdite svoj elektronski naslov
- Prosimo, preverite svoj e-poštni naslov za [company]
- Preverite svoj e-poštni naslov za [customer portal name]
- Dobrodošli na [customer portal], preverite svoj e-poštni naslov
- [name], preverite svoj račun
- [company] -preverjanje računa
- [company] – preverjanje po e-pošti
- [email address] -dokončajte registracijo za [company/customer portal]!
- Aktivirajte svoj račun [company]
- E-poštni naslov za preverjanje
- Vaša potrditvena koda
- Vaša varnostna koda [customer portal]: [code]
- Preverite kodo za preverjanje za [company]
- Prosimo, preverite svoj e-poštni naslov
Pozdravna e-poštna sporočila
- Veseli smo, da vas vidimo tukaj!
- Hvala za prijavo 🙂
- Dobrodošli v skupnosti [customer portal]
- Dobrodošli v družini [customer portal]
- Dobrodošli na krovu
- Hvala, ker ste se nam pridružili!
- Dobrodošli v klubu!
- Registrirani ste. Evo, kaj sledi …
- Dobrodošli v vašem računu [customer portal]
- Čakamo vas na [customer portal]
- Hvala, ker ste izbrali [customer portal]
Potrditvena e-poštna sporočila
- Potrditev: vaš račun je bil ustvarjen!
- Potrjeno – dobrodošli
- Vaš račun je vzpostavljen in deluje!
- Woohoo! Dogaja se!
- Vaš račun [customer portal name] je pripravljen
- Zdaj lahko začnete uporabljati svoj račun [customer portal]
- Zdaj lahko dostopate do svojega računa s [customer portal]
- Račun za [name] je bil aktiviran
- Hvala za registracijo, dostop do svojega računa
- Vaša registracija je končana
- E-poštno sporočilo za potrditev računa
Ponastavi e-poštna sporočila z geslom
- [customer portal] ponastavitev gesla
- Povezava za ponastavitev gesla
- Potrebujete pomoč pri ponastavitvi gesla?
- Tukaj je vaše novo geslo za [customer portal]
- Vaše novo geslo je le nekaj klikov stran
- Ste pozabili geslo?
- Ponastavi geslo
- Resetiranje gesla
- [name], to e-poštno sporočilo vam bo pomagalo ponastaviti geslo
- Izberite novo geslo za svoj račun [customer portal]
- Spreminjanje gesla za [customer portal]
E-pošta s povratnimi informacijami
- Radi bi izvedeli vaše mnenje o [customer portal]
- Kaj menite o [customer portal]?
- Pogovoriti se moramo o [customer portal], [name] …
- Preglejte svojo izkušnjo s [customer portal]
- Delite svoje povratne informacije na [customer portal]
- Delite svoje misli o [customer portal]
- Želimo slišati vaše mnenje
- Hvala, ker ste aktiven uporabnik [customer portal]
- Kakšne so vaše izkušnje s [customer portal]?
- Želimo izboljšati [customer portal]. Potrebujemo vašo pomoč!
- Kako lahko izboljšamo [customer portal]?
E-poštna sporočila s povabili
- Želite kar najbolje izkoristiti [product/service]? Pridružite se [customer portal]
- Pridružite se [customer portal] zdaj. Ne bo vam žal.
- [customer portal] čaka na vas
- Ali ste vedeli, da je za vse naše stranke na voljo [customer portal]?
- Čas je, da se pridružite [customer portal]
- Nočemo se hvaliti, a uporabniki imajo radi naš [customer portal]
- Tukaj je razlog, zakaj bi se morali pridružiti [customer portal]
- Vabljeni, da se pridružite našemu portalu!
- [customer portal] smo dodali nove module. Pridružite se jim zdaj in jih preverite!
- Spoznajte vse funkcije in možnosti, ki jih prinaša [product/service]
- Zgradili smo ga za vas, da rastete in se naučite novih stvari o [product/service]
- Kaj se boste naučili …
Predloge e-poštnih predlog portala za stranke
Portal za stranke – Predloge e-poštnih sporočil za preverjanje
Kratka e-poštna predloga za preverjanje 1
Hello [name],
You’ve registered for [company name] customer portal. Before you can use your account, you need to verify that this is your email address by clicking the following link: [link]
Kind Regards, [company]
Kratka e-poštna predloga za preverjanje 2
Hi [name],
We just need to verify your email address before you can access your customer portal account.
Verify your email address here [verification link]
Thanks! – The [company] team
Kratka e-poštna predloga za preverjanje 3
Hey [name],
You’re almost ready to start enjoying our customer portal.
Simply click the big [color] button below to verify your email address.
[button]
Best, [company]
Predloga e-poštnega sporočila za preverjanje, ki poudarja vrednost
Hello [name/email address]
Are you ready to get access to all the useful info that we’ve prepared for you?
Complete your registration by clicking on the button below!
[button]
This link will verify your email address, and then you’ll officially be a part of our customer portal community.
See you there!
Best regards, the [company] team
Predloga e-pošte za preverjanje s potrditveno povezavo
Hi [name],
Thanks for registering for our customer portal!
We need a little more information to complete your registration, including a confirmation of your email address.
Click below to confirm your email address:
[link]
If you have problems, please paste the above URL into your web browser.
Thanks, the [company] team
Portal za stranke – predloge e-pošte dobrodošlice
Preprosta predloga za dobrodošlico
Hello [name],
Thank you for joining our customer portal community!
We are [one sentence that describes your organization best]. We’re happy that you will get [the value a recipient will get by learning more about your product/service].
We believe that our customer portal will make your life easier. We hope you enjoy it!
If you need anything from us, remember that we’re at your disposal.
Best,
The [company] team
Predloga e-pošte dobrodošlice s pozivom k dejanju
Hi there [name]!
I’m absolutely thrilled that you’ve decided to give our customer portal a try. If you need to contact the team or me, feel free to do so at any time.
The best way to start using our customer portal is to [the next step users should take].
So if you haven’t done that already, get started now!
[CTA]
Have a great day,
The [company] Team
Informativna predloga za dobrodošlico
Hi [name],
Welcome to [company] customer portal. Our platform is powered by [unique characteristics of your customer portal, e.g. knowledge from our top-notch experts in customer service] to help you with [user pain point].
Here’s a quick look at what to expect:
• [Link to customer portal article/manual 1]
• [Link to customer portal article/manual 2]
• [Link to customer portal article/manual 3]
We share the latest news about our [product/service], tips and tricks for customers, our experiments, and battle-tested solutions.
Zero spam, just our best content.
Best,
The [company] team
Portal za stranke – Predloge e-poštnih sporočil s potrditvijo
Kratka potrditvena e-poštna predloga
Hello [name],
Thank you for joining our customer portal.
We’d like to confirm that your account was created successfully, and you can now start accessing it.
If you have any issues with logging into your account, reach out to us at [email address].
Best,
The [customer portal] team
Hvala, ker ste izpolnili e-poštno predlogo za potrditev registracije
Dear [name],
Thank you for completing your customer portal registration.
This email is t to confirm that your account is active and that you are now officially part of the [customer portal] family.
Enjoy!
Regards,
The [company] team
“Veselimo se …” potrditvena e-poštna predloga
Hello [name],
Thank you for creating a [customer portal] account. We look forward to reading your first posts.
See you around!
The [customer portal] team
Predloga za potrditveno e-pošto s povezavami do virov
Hello [name],
We’re happy that another incredible person (you) joined our community.
To get started, try out these three simple tasks that will help you understand our platform:
Task 1 [for example, login]
Task 2 [for example, create an entry]
Task 3 [for example, use a basic feature]
Remember to check out our tutorials [link] and sign up for your first 10 lessons on how to use the [customer portal] platform.
Thank you for joining, let’s make great things happen together!
Sincerely,
The [company] team
Portal za stranke – Ponastavi e-poštne predloge za geslo
Predloga e-pošte za ponastavitev gesla 1
It seems like you forgot your [customer portal] password. If this is true, click the link below to reset your password.
Reset my password [link]
If you did not forget your password, you can safely ignore this email.
Best,
The [company] team
Predloga e-pošte za ponastavitev gesla 2
Hello [name],
Somebody requested a new password for the [customer portal] account associated with [email].
No changes have been made to your account yet.
You can reset your password by clicking the link below.
If you did not request a new password, please let us know immediately by replying to this email.
Yours,
The [company] team
Predloga e-pošte za ponastavitev gesla 3
Hi [name],
You recently requested to reset the password for your [customer portal] account. Click the button below to proceed.
[button]
If you did not request a password reset, please ignore this email or reply to let us know. This password reset is only valid for the next 30 minutes.
Thanks, the [customer portal] team
Predloga e-pošte za ponastavitev gesla 4
Please use the following link to reset your password: [link]
If you did not request a password change, please feel free to ignore this message.
If you have any comments or questions, then don’t hesitate to reach us at [email to customer portal support team]
Please feel free to respond to this email. It was sent from a monitored email address, and we would love to hear from you.
Yours,
The [company] team
Portal za stranke – predloge e-poštnih sporočil s povratnimi informacijami
Predloga e-poštnih sporočil s povratnimi informacijami 1
Hi [name],
[X] days ago, you created an account at [customer portal], and you’ve been an active user ever since.
We’d love to get your feedback on the platform! Give us a rating by clicking on the stars below:
[*****]
Kind regards,
The [customer portal] team
Predloga e-poštnih sporočil s povratnimi informacijami 2
Hi [name],
Thanks for using [customer portal].
Please tell us about your experience by completing this 30-second survey. Your feedback helps us create a better experience for yourself and other [customer portal] users.
Let us know how it goes!
– The [customer portal] team
Predloga e-poštnih sporočil s povratnimi informacijami 3
Dear [name],
Your feedback means a lot to us. We constantly strive to provide a flawless experience for our customers, and your input helps us do so.
With that in mind, we would really appreciate it if you could take a minute to share your feedback on the portal.
We hope to see you soon at [customer portal]
Best regards, [customer portal team member’s name]
Predloga e-poštnih sporočil s povratnimi informacijami 4
Hi [username],
Help us shape the [customer portal] experience by taking this survey.
Your feedback is very important to us and will help us make the portal better, so we hope you will take a few minutes to answer our questions.
[CTA]
We appreciate your time and feedback!
The [customer portal] team
Portal za stranke – predloge e-poštnih sporočil z vabilom
Predloga e-poštnih sporočil z vabilom 1
Hi [customer name]!
We’ve given you access to our portal so that you can manage your journey with us and get to know all the possibilities offered by [product/service].
If you want to create an account, please click on the following link: [link]
Enjoy!
Best,
The [customer portal] team
Predloga e-poštnih sporočil z vabilom 2
Hi there!
How much time are you spending [dealing with a customer pain point]? I bet it’s too much!
[product/service] is an intuitive [purpose of your product/service] tool that will help you drive meaningful results on [issue your product/service helps with], and give you more time to focus on other areas of your [sector] strategy, such as [one of the activities].
We’re so happy that you’re taking [company] for a spin, and we’d love it if you create a customer portal account to join our user community!
We’ll walk you through the platform and share our best tips and tricks first.
Then you can start learning more about [product/service] and, when you feel like it, contribute to the community and share your own knowledge.
Register Now
Best,
The [customer portal] team
Predloga e-poštnih sporočil z vabilom 3
Hey!
It’s time to focus on other things! We created [customer portal] so that you can get to know [product/service] and spend less time dealing with [pain point].
Join our portal to learn:
[benefit 1]
[benefit 2]
[benefit 3]
…
Here’s what some other [users of your customer portal] are saying:
[Testimonial 1]
[Testimonial 2]
[Register now]
Best,
The [customer portal] team
Ready to create your customer portal?
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Predloge za storitve za stranke
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Predloge e-poštnih sporočil z opravičilom
Navdihnite se z našimi 10 predlogami za e-pošto z opravičilom, ki vam bodo pomagale zmanjšati odpovedi in ohraniti dobro vero vaših strank v vaše podjetje.
Naša spletna stran uporablja piškotke. Z nadaljevanjem uporabe te strani soglašate z uporabo piškotkov, kot je navedeno v našem pravilnik o zasebnosti in piškotkih.
