Predloge e-pošte za stranke na portalu LiveAgent omogočajo samopostrežno izmenjavo informacij. Članek ponuja primere in nasvete za učinkovite e-poštne predloge, kot so pozdravna, potrditvena in povratna sporočila.
Vsakič, ko stranka odda prijavo o uporabi enega od vaših izdelkov ali storitev, mora vaše osebje odgovoriti in izgubiti dragoceni čas, ki bi ga lahko porabili za druga opravila. Vendar pa ni nujno, da je tako. Zakaj?
Vse poizvedbe o izdelkih niso tako zapletene, da bi zahtevale pozornost agenta za pomoč strankam. Obstoječi uporabniki lahko rešijo veliko težav, če ima organizacija vzpostavljen portal za stranke.
Portal za stranke je samopostrežna platforma, ki strankam omogoča izmenjavo informacij, iskanje rešitev za svoje težave kadar koli in samostojno postavljanje poizvedb. Strankam ponuja dostop do spletnega mesta, na katerem lahko odprejo ustvarjanje niti, posodobijo svoje kontaktne podatke, si ogledajo bazo znanja, prenesejo vire, brskajo po zgodovinskih objavah ali delijo znanje z drugimi uporabniki.
Nastavite lahko tudi stran s pogostimi vprašanji podjetja, kjer lahko stranke najdejo odgovore na pogosta vprašanja. To jih ne samo pooblašča za reševanje manjših težav, ampak tudi sprosti vaše osebje za pomoč strankam.
Ko pa zgradite ta portal, ga morate promovirati med svojimi strankami, jih voditi skozi proces ustvarjanja računa portala za stranke in na koncu spodbujati stranke, da postanejo aktivni uporabniki.
Pošiljanje skrbno oblikovane e-pošte je najučinkovitejši način za:
Uporaba e-poštnih predlog portala za stranke vam bo pomagala doseči svoje stranke in jih prepričati, da se pridružijo portalu za stranke, ki ste ga zgradili zanje. V tem članku so zbrani primeri različnih vrst sporočil iz vsake faze učinkovite komunikacije s storitvami za stranke, dopolnjeni z zmogljivimi primeri zadeve e-pošte za storitve za stranke.
E-poštna predloga je e-poštno sporočilo v obliki HTML, ki ga lahko uporabite za ustvarjanje lastnega sporočila, tako da predlagano vsebino spremenite s svojo. SendPulse ponuja več kot 130 brezplačnih predlog, ki so pripravljene za uporabo.
Predloga e-pošte vam omogoča ustvarjanje e-poštnih kampanj z zamenjavo slik, besedila, pisav in drugih elementov. Galerija e-poštnih predlog v SendPulse je razdeljena na tematske dele, tako da lahko najdete predlogo, ki vam najbolj ustreza.
Namesto da bi e-poštno predlogo ustvarili iz nič, lahko preprosto naložite svoje slike, spremenite besedilo in izberete novo ustrezno vsebino za svoje naročnike. Ni vam treba izgubljati časa za načrtovanje in ugotavljanje, kateri format je najboljši.
Vsakič, ko ustvarite novo e-poštno predlogo iz nič, jo morate preveriti za napake. Vedno obstaja tveganje, da boste izpustili pomembne razdelke ali naredili napake pri oblikovanju. Uporaba predloge zagotavlja, da je vaša e-pošta videti popolnoma enaka kot predogled.
Kratka e-poštna predloga za preverjanje 1
You’ve registered for [company name] customer portal. Before you can use your account, you need to verify that this is your email address by clicking the following link: [link]
Kind Regards, [company]
Kratka e-poštna predloga za preverjanje 2
We just need to verify your email address before you can access your customer portal account.
Verify your email address here [verification link]
Thanks! – The [company] team
Kratka e-poštna predloga za preverjanje 3
You’re almost ready to start enjoying our customer portal.
Simply click the big [color] button below to verify your email address.
[button]
Best, [company]
Predloga e-poštnega sporočila za preverjanje, ki poudarja vrednost
Are you ready to get access to all the useful info that we’ve prepared for you?
Complete your registration by clicking on the button below!
[button]
This link will verify your email address, and then you’ll officially be a part of our customer portal community.
See you there!
Best regards, the [company] team
Predloga e-pošte za preverjanje s potrditveno povezavo
Thanks for registering for our customer portal!
We need a little more information to complete your registration, including a confirmation of your email address.
Click below to confirm your email address:
[link]
If you have problems, please paste the above URL into your web browser.
Thanks, the [company] team
Preprosta predloga za dobrodošlico
Thank you for joining our customer portal community!
We are [one sentence that describes your organization best]. We’re happy that you will get [the value a recipient will get by learning more about your product/service].
We believe that our customer portal will make your life easier. We hope you enjoy it!
If you need anything from us, remember that we’re at your disposal.
Best,
The [company] team
Predloga e-pošte dobrodošlice s pozivom k dejanju
I’m absolutely thrilled that you’ve decided to give our customer portal a try. If you need to contact the team or me, feel free to do so at any time.
The best way to start using our customer portal is to [the next step users should take].
So if you haven’t done that already, get started now!
[CTA]
Have a great day,
The [company] Team
Informativna predloga za dobrodošlico
Welcome to [company] customer portal. Our platform is powered by [unique characteristics of your customer portal, e.g. knowledge from our top-notch experts in customer service] to help you with [user pain point].
Here’s a quick look at what to expect:
• [Link to customer portal article/manual 1]
• [Link to customer portal article/manual 2]
• [Link to customer portal article/manual 3]
We share the latest news about our [product/service], tips and tricks for customers, our experiments, and battle-tested solutions.
Zero spam, just our best content.
Best,
The [company] team
Kratka potrditvena e-poštna predloga
Thank you for joining our customer portal.
We’d like to confirm that your account was created successfully, and you can now start accessing it.
If you have any issues with logging into your account, reach out to us at [email address].
Best,
The [customer portal] team
Hvala, ker ste izpolnili e-poštno predlogo za potrditev registracije
Thank you for completing your customer portal registration.
This email is t to confirm that your account is active and that you are now officially part of the [customer portal] family.
Enjoy!
Regards,
The [company] team
“Veselimo se …” potrditvena e-poštna predloga
Thank you for creating a [customer portal] account. We look forward to reading your first posts.
See you around!
The [customer portal] team
Predloga za potrditveno e-pošto s povezavami do virov
We’re happy that another incredible person (you) joined our community.
To get started, try out these three simple tasks that will help you understand our platform:
Task 1 [for example, login]
Task 2 [for example, create an entry]
Task 3 [for example, use a basic feature]
Remember to check out our tutorials [link] and sign up for your first 10 lessons on how to use the [customer portal] platform.
Thank you for joining, let’s make great things happen together!
Sincerely,
The [company] team
Predloga e-pošte za ponastavitev gesla 1
Reset my password [link]
If you did not forget your password, you can safely ignore this email.
Best,
The [company] team
Predloga e-pošte za ponastavitev gesla 2
Somebody requested a new password for the [customer portal] account associated with [email].
No changes have been made to your account yet.
You can reset your password by clicking the link below.
If you did not request a new password, please let us know immediately by replying to this email.
Yours,
The [company] team
Predloga e-pošte za ponastavitev gesla 3
You recently requested to reset the password for your [customer portal] account. Click the button below to proceed.
[button]
If you did not request a password reset, please ignore this email or reply to let us know. This password reset is only valid for the next 30 minutes.
Thanks, the [customer portal] team
Predloga e-pošte za ponastavitev gesla 4
If you did not request a password change, please feel free to ignore this message.
If you have any comments or questions, then don’t hesitate to reach us at [email to customer portal support team]
Please feel free to respond to this email. It was sent from a monitored email address, and we would love to hear from you.
Yours,
The [company] team
Predloga e-poštnih sporočil s povratnimi informacijami 1
[X] days ago, you created an account at [customer portal], and you’ve been an active user ever since.
We’d love to get your feedback on the platform! Give us a rating by clicking on the stars below:
[*****]
Kind regards,
The [customer portal] team
Predloga e-poštnih sporočil s povratnimi informacijami 2
Thanks for using [customer portal].
Please tell us about your experience by completing this 30-second survey. Your feedback helps us create a better experience for yourself and other [customer portal] users.
Let us know how it goes!
– The [customer portal] team
Predloga e-poštnih sporočil s povratnimi informacijami 3
Your feedback means a lot to us. We constantly strive to provide a flawless experience for our customers, and your input helps us do so.
With that in mind, we would really appreciate it if you could take a minute to share your feedback on the portal.
We hope to see you soon at [customer portal]
Best regards, [customer portal team member’s name]
Predloga e-poštnih sporočil s povratnimi informacijami 4
Help us shape the [customer portal] experience by taking this survey.
Your feedback is very important to us and will help us make the portal better, so we hope you will take a few minutes to answer our questions.
[CTA]
We appreciate your time and feedback!
The [customer portal] team
Predloga e-poštnih sporočil z vabilom 1
We’ve given you access to our portal so that you can manage your journey with us and get to know all the possibilities offered by [product/service].
If you want to create an account, please click on the following link: [link]
Enjoy!
Best,
The [customer portal] team
Predloga e-poštnih sporočil z vabilom 2
How much time are you spending [dealing with a customer pain point]? I bet it’s too much!
[product/service] is an intuitive [purpose of your product/service] tool that will help you drive meaningful results on [issue your product/service helps with], and give you more time to focus on other areas of your [sector] strategy, such as [one of the activities].
We’re so happy that you’re taking [company] for a spin, and we’d love it if you create a customer portal account to join our user community!
We’ll walk you through the platform and share our best tips and tricks first.
Then you can start learning more about [product/service] and, when you feel like it, contribute to the community and share your own knowledge.
Register Now
Best,
The [customer portal] team
Predloga e-poštnih sporočil z vabilom 3
It’s time to focus on other things! We created [customer portal] so that you can get to know [product/service] and spend less time dealing with [pain point].
Join our portal to learn:
[benefit 1]
[benefit 2]
[benefit 3]
…
Here’s what some other [users of your customer portal] are saying:
[Testimonial 1]
[Testimonial 2]
[Register now]
Best,
The [customer portal] team
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Predloge za storitve za stranke
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Predloge e-poštnih sporočil za preverjanje
Predloge e-poštnih sporočil za preverjanje identitete izboljšajo varnost in znižujejo tveganje napačnih računov. Uporabite jih zdaj!
Predloge e-poštnih sporočil z opravičilom
Navdihnite se z našimi 10 predlogami za e-pošto z opravičilom, ki vam bodo pomagale zmanjšati odpovedi in ohraniti dobro vero vaših strank v vaše podjetje.
Join our community of happy clients and provide excellent customer support with LiveAgent.
Naša spletna stran uporablja piškotke. Z nadaljevanjem uporabe te strani soglašate z uporabo piškotkov, kot je navedeno v našem pravilnik o zasebnosti in piškotkih.
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Andrej Saxon | LiveAgent support team