Kaj je programska oprema za pomoč strankam?

Customer service software is software that can be used for communication, analyzing customer support, and making reports. Every interaction between a company and customers, website visitors, or business partners is stored in tickets. Every time, when someone new contacts you, customer service software creates a new contact. Customers or web visitors can submit tickets via email, live chat, chatbot, web form, and the customer support ticketing software will automatically assign the ticket to the appropriate agent or department.

Programska oprema za storitve za stranke, kot LiveAgent vključuje tudi upravljanje zahtevkov, integracije, možnost ustvarjanja portala za stranke, klepet v živo in številne druge funkcije. Ustvarite lahko tudi poročilo ali statistiko o podpori strankam in zadovoljstvu strank.

Frequently Asked Questions

What is customer service software?
Customer service software is software that allows you to manage, organize and track customer requests. We have access to everything in one place. It consolidates problems, conversations, and also links them to specific customer records. The main function is the ticket system, which transforms all customer messages into tickets and in this form routes them to agents.
What are the types of customer service software?
We can distinguish three main types of customer service software: HelpDesk Software, CRM Software, LiveChat Software. HelpDesk Software is a software responsible for receiving requests from users and controlling their solution, which is the so-called single point of contact. CRM Software is software that allows you to manage customer relationships. LiveChat Software, on the other hand, is software that allows you to handle live chat.
How to choose the best customer service software?
To choose the best customer support software, you need to consider that it helps you with most (if not all) customer service processes. It should have access to all the communication channels you need, i.e. e-mails, telephones or social media. Live chat is an extremely important feature. Also pay attention to creating analyzes and reports that will allow you to improve customer service.

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Če želite izvedeti več o najboljših možnostih za programska oprema za podporo strankam, si oglejte seznam 20 najboljših programov za podporo strankam v letu 2022. Ta članek vam bo pomagal razumeti, katera orodja so najbolj primerna za vaše poslovne potrebe. Prav tako lahko poglobite svoje znanje o tem, kako programska oprema za podporo strankam deluje in zakaj je pomembna za vaše podjetje. Raziščite, kako lahko izboljšate odnose s strankami in povečate njihovo zadovoljstvo.